Clover Technical Services - Quality

The goal of the company is to achieve a high level of customer satisfaction at all times.

Quality

Clover Technical Services is dedicated to the quality policy that will ensure that its products and services fully meet the requirements of its customers at all times. The goal of the company is to achieve a high level of customer satisfaction at all times. Commitment to the implementation of supporting managerial and business operational systems is essential to realising that goal.

We believe in the concept of client and supplier working together in pursuing this policy and in continually striving for improvements in service quality.

Our quality policy is based on the following principles:


We strive to be perceived by our customers as a company whose products, service and support consistently exceed those of our competitors

We will continuously improve our products, services and processes using clearly defined methodologies and making data based decisions

We are working to build a company that is regarded by its employees as one they are proud to work for, that communicates with them, listens and responds appropriately, values them and invests in them

In the event that one of our customers has a problem with our products or our actions, we will react immediately and decisively to overcome it.

Wherever possible we will do what we have agreed to do, keeping our customers informed of progress.

We strive to be the preferred supplier for our products and services in our chosen field

We aim to comply with the requirements of our ISO certification and continually improve the effectiveness of the Quality Management System

We shall ensure that all our personnel understand and fully implement our Company’s policies and objectives and are able to perform their duties effectively through an ongoing training and development programme

As well as ISO certification we actively support evaluation and certification by third party specialist companies such as SAFEcontractor and Altius who assess Commercial and Risk Management as well as Quality, H and S, CSR and Customer Service.


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Environment

We are committed to a clean and healthy environment. The company recognises the environmental implications of its activities and is committed to achieving best environmental practice within all areas of its business by implementing and maintaining the Environmental Management Standard ISO 14001.

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Clover Technical Services recognises and accepts its responsibility as an employer and contractor to clients for ensuring a safe and healthy workplace and working environment for all of its employees and of any other person who may be affected by the actions of Clover Technical Services.

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Clover Technical Services is dedicated to the quality policy that will ensure that its products and services fully meet the requirements of its customers at all times.

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