Careers | Service Co-ordinator
Location: Wirral, United Kingdom
Employment Type: Full-Time
Salary: Competitive, dependent on experience
Reports to: Service Co-ordinator
Application form
Please submit your CV and a cover letter outlining your experience and suitability for the role to viviennemryan@gmail.com or use the form below.
Closing date: 31st May 2025
Key Responsibilities
- Act as communicator with customers, suppliers, engineers, visitors and enquirers.
- Manage job completion, from raising job numbers to invoicing
- Management of work in progress to ensure jobs are completed and invoiced in a timely manner and in accordance with any customer KPI’s
- Keeping engineering schedule up to date
- Working with other Service Co-ordinators when scheduling works
- Maintaining regular communication with customers
- Review and sign off of quotations including new quotations and engineer’s recommendations
- Liaising with stores to obtain prices for parts and subcontractors.
- Monitoring quotation overview is correct and up to date, including hyperlinks, results, cost and revisions are accurate and correct
- Carry out regular analysis of quotation performance
- Preparation, review and sign off of invoices
- Checking job profitability
- Monitoring customer contracts are up to date
- Monitor standardisation of department diaries
- Issue weekly PPM Schedules
- Monthly valuation reports
- Ensuring Customer Data Base are kept up to date
- Responsible for all asset list updating
- Invoice matching
- Working with Managers and other Service Co-ordinators to improve efficiency and assist with the implementation of Siclops
- Attend performance review meeting with customers
Required Skills and Qualifications
- Minimum of 3 years experience in administration
- Exceptional organisational skills and proven ability to use initiative
- Excellent knowledge of IT systems (MS Office – Word, Excel, PowerPoint, Outlook & Siclops) and administrative procedures
- Able to manage time effectively in the face of conflicting priorities and time scales and can be relied on to deliver their objectives
- Excellent communication skills – written and verbal
- A-Level or equivalent (preferred)
- Customer service: At least 3 years, preferably with some in the FM Industry
Benefits
- Competitive salary based on experience
- 25 days holiday + bank holidays
- Pension scheme
- Support for training
- On-site parking
- Work Remotely – Some Flexible but mainly office attendance is required
About us
We are a dynamic and growing Facilities Management and Refrigeration Services company providing a range of solutions to clients across the UK. We pride ourselves on our professionalism, responsiveness, and commitment to excellence.
Get in touch
If you have any questions about the company or the way we operate, contact Clover Technical Services today. Call us on 0151 650 1551 or email the team at info@cloverts.com to have someone call you back.